Just Launched... our exciting range of hearing enhancement products, whether you need hearing aids or are interested in open ear audio, we've launched a great range of products to suit your needs.

Help and Support

Here you can find Instructions for Use as well as Declarations of Conformity and any UK Government required links to Medical Registrations as required under UK law.


Warranty and Product Support

If you experience a fault with any product purchased from Audeonix, please get in touch through our Contact Us page. Include your order number, the product name or model, and a brief description of the issue. We’ll help you troubleshoot and explain the next steps, including how to make a warranty claim or return the product if needed.

Audeonix is operated by SJM Group International Limited. Any warranty that applies to your product is in addition to your statutory rights. Your statutory rights are unaffected.

Harmonix Elevate - Rechargeable In-Ear Hearing Aids

Elevate Series Instructions for Use including Declaration of Conformity and Customer Service Site

Instructions for use and declarations of conformity are available in other languages via the customer service link above.

These are Class IIa medical devices, Audeonix recommends all potential purchasers seek professional advice about hearing aids. Harmonix Elevate Rechargable In-Ear Hearing Aids are permitted to be sold directly to consumers under UK law. These products are regulated in the EU and UK under the MDR legislation 2017/745 and are manufactured by Huizhou Jinghao Medical Technology Co. Ltd, they are listed with the UK MHRA and their listing can be found here.

Harmonix SonaVue - Smart Eyewear

SonaVue HWA Series Instructions for Use including Declaration of Conformity and Customer Service Site

SonaVue Jona Premium Series Instructions for Use including Declaration of Conformity and Customer Service Site

SonaVue K-Man Premium Series Instructions for Use including Declaration of Conformity and Customer Service Site

Instructions for use and declarations of conformity are available in other languages via the customer service links above.

Transonix TravelerAI - Open Ear Buds

TravelerAI Series Instructions for Use including Declaration of Conformity and Customer Service Site

TravelerAI+ LCD Charging Case Instructions for Use including Declaration of Conformity and Customer Service Site

Instructions for use and declarations of conformity are available in other languages via the customer service links above.